Shipping Policy
At MyPhillyConnection.com, we aim to deliver your orders quickly and efficiently. Please read our shipping policy carefully to understand how we process and deliver your t-shirts and hoodies.
1. Processing Time
- All orders are processed and shipped within 2-5 business days (Monday through Friday, excluding holidays) after payment has been confirmed.
- During peak times (e.g., holidays, promotional periods), processing times may be extended. We will notify you of any significant delays via email.
2. Shipping Options and Delivery Times
We offer the following shipping options:
- Standard Shipping (3-7 business days)
This is our default shipping option for U.S. orders, with estimated delivery in 3 to 7 business days after the order has been processed. - Expedited Shipping (2-4 business days)
For faster delivery, choose expedited shipping at checkout. Estimated delivery is 2 to 4 business days after the order has been processed. - Overnight Shipping (1-2 business days)
Need your order right away? Overnight shipping ensures delivery within 1 to 2 business days after the order has been processed. Available for select areas.
Please note that delivery times are estimates and may vary based on location, weather conditions, and carrier delays.
3. Shipping Rates
Shipping rates are calculated based on the shipping option you choose and your delivery address. Rates will be displayed during checkout before payment is made.
- Standard Shipping: Starts at $5.99 (exact cost calculated at checkout).
- Expedited Shipping: Rates vary depending on location and order size.
- Overnight Shipping: Rates vary depending on location and order size.
Free Standard Shipping is available for all U.S. orders over $75.
4. International Shipping
We currently offer international shipping to select countries. Delivery times for international orders vary by location and may take anywhere from 7 to 21 business days after processing. Please note that international shipping fees will be calculated at checkout, and customers are responsible for any customs fees, import duties, or taxes applied by their country.
5. Order Tracking
Once your order is shipped, you will receive a confirmation email with tracking information. You can use this tracking number to monitor the progress of your shipment via the carrier’s website.
6. Incorrect Shipping Address
Please ensure that all shipping information is correct when placing your order. We are not responsible for orders shipped to incorrect addresses due to customer input errors. If you realize you’ve made a mistake, contact us immediately at [your customer service email]. If the order has not yet been processed, we will do our best to update the shipping information. However, once the order has been shipped, we cannot make changes.
7. Lost, Stolen, or Damaged Packages
- If your package is marked as delivered but you have not received it, please check with neighbors or your local post office. If you are still unable to locate the package, contact us at [your customer service email], and we will work with the shipping carrier to resolve the issue.
- We are not responsible for stolen packages marked as delivered. Consider shipping to a secure address if this is a concern.
- If your package arrives damaged, please contact us within 48 hours of delivery with photos of the damaged packaging and items, and we will work to resolve the issue.
8. Shipping Delays
While we do our best to ensure timely delivery, shipping delays may occur due to factors beyond our control, such as carrier issues, extreme weather, or customs delays for international orders. We are not responsible for shipping delays caused by the carrier but will work to ensure you receive your package as soon as possible.
9. Contact Us
For any questions or concerns about shipping, feel free to reach out to us at support@myphillyconnection.com. Our customer service team is happy to assist you.