Refund and Returns Policy
At MyPhillyConnection.com, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not, we are happy to offer a return or exchange under the following conditions:
1. Eligibility for Returns/Exchanges
- Items must be returned or exchanged within 30 days of delivery.
- Items must be in new, unworn, unwashed, and undamaged condition, with all original tags attached.
- Returns or exchanges will only be accepted for items purchased directly through myphillyconnection.com.
- Clearance or sale items are final sale and are not eligible for return or exchange.
2. Return Process
- To initiate a return, please email us at [your customer service email] with your order number and reason for the return.
- Once your return is approved, we will provide you with a return shipping address. Please note that return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
- After receiving and inspecting the returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original form of payment.
3. Exchanges
- If you need a different size or color, please follow the return process above and specify your exchange request.
- Exchanges are subject to availability. If the desired item is unavailable, we will issue a refund or store credit.
4. Damaged or Defective Items
- If you receive an item that is defective or damaged, please contact us immediately at [your customer service email] with a photo of the defect. We will work quickly to resolve the issue by offering a replacement or refund, including covering return shipping costs.
5. Non-Returnable Items
- Custom-designed or personalized items are non-returnable unless they are defective or damaged.
6. Contact Us
If you have any questions regarding returns, exchanges, or our policy, please feel free to reach out to us at support@myphillyconnection.com